Author: imperial

Management is the most integral part of any system whether it is in administrative or technical. Managers are combining business expertise with an understanding of the healthcare system to increase both efficiency and effectiveness. Hospital is the critical place for both happiness and sorrow. Starting of a person’s life and the end, both are in the hospital. Thus, it is critical to manage the hospital services. Earlier there were only clinical services for the patients. Nowadays management has become a connecting link between the patient and the doctors with the special care and treatment of the patient. The patients not only require a good doctor but also a quality service for speedy recovery. The hospital without proper management can be a place for making patient’s condition even worse. Good management is always a plus point. A hospital with the availability of good pharmacy, nursing services, etc. entices the people to visit that hospital which is beneficial in the business perspective too. The management towards the work of doctor and their helpers make the treatment more efficient and provide a good working environment for the personnel. On the administrative side, healthcare managers gather data related to facilities and finances, analyze it, and then present their findings to relevant stakeholders. Thus, management services have become an important asset for the hospital and is playing vital role in the health sector.
Employment of medical and health services managers is expected to increase by a faster rate, a rate that is much faster than the national average for job growth. From a compensation perspective, it’s clear that healthcare systems provide the important role where well-educated and trained managers play. Although responsibilities vary widely depending on the size and type of institution, all healthcare managers work to make sure patients receive high-quality services in an efficient way. There are a lot of different support areas within the infrastructure to make sure they deliver what they have to for patient care.
Health sector checks the security of normal well being of a person by providing with preventive, curative, rehabilitative and palliative care while its management ensures the objective of health sector is fulfilled to its fullest in terms of quality and quantity. Proper management maintains good working environment, ensure best quality, optimum utilization of resources and monitor the future direction of the health organization. So, proper management is mandatory for health sector.

BY: Diwas Bastola

BHCM- 2017 BATCH

IMPERIAL BUSINESS COLLEGE

There can be proficient talents in every corner of the streets, earning from half a billion of rupees to thousand of number of followers on social media. There are no restrictions on portraying one’s art of passion. Students do not fully recognize what they are capable of achieving until they reach a certain age. Raising a voice against their will may take a little more time than estimated.

Famous people today did not just happen to be famous just like that. But their drive towards attaining the goal after experiencing number of failures made them vigorously famous. Almost every person who is pondering to change their state of living will mark 4 important things in life. It is in the passion, hard-work, dedication and interest they put on into everyday work to reach at peak.

Meeting few people like them once in a while should be a search of everybody. To say, I met a very passionate cook who made excellent Muslim Bohra food. It is true you can find her at Jhamsikhel at Tasneem’s Kings Kitchen. She partnered with a friend of her and here she goes on feeding people with exceptional taste. She loved cooking and more, she loved feeding people. A smile on her customer’s face after eating her food was her every hard-work ever returned.

We should never give up upon achieving something we once dreamt of. Dreams are made true if you are set for the goal and feel proud of it. The reputed educational institution of Nepal known all over the world was established by a person who came to Kathmandu looking for opportunities. One of the largest school/college in Nepal, Little Angles’ School/College don’t require introduction but the person behind it does. He did, slowly but steadily, working after his classes and earning the living was then able to produce one of the best institutions in Nepal. He invested a lot of time in making the school what is today.

Reaching to the top of a mountain takes a lot for a person. You are somehow fighting with the nature to enjoy the beauty of the nature. Beautiful things don’t come easy. And it is the way you taking it matters the most. Artists likewise go through condemnable comments every time they come out in reality. But not going towards nor completely ignoring the flaws, they find ways to overcome what they want to become. Their dedication is their every day charm and so does it requires it to be everybody’s.

Helmets Nepal is getting famous all over Nepal. They started as fresh graduates who knew few about how a business should be conducted; fighting with all its competitors they were able to satisfy more than 20,000 customers. Even though they had very less family support they went far to give its customer the best quality products they could offer.

Circumstances and surroundings may be tough but the way you handle should not matter if you remain calm and positive until the end. To stand out may not necessarily mean to stand on a desk with room full of people but to achieve the recognition for the deeds you have performed. It will fruitfully give you back all of your hardship, pain and satisfaction.

A business leader is someone who is confident, creative and persistent to begin any type of venture and believing on the business policy implemented. Business leaders are constantly carving their insights to succeed making the “business goal” their first priority. They adjust and adapt to any changing market to become number one leader. An important trait of a leader is the ability to align company’s goals with a clear vision and also preparing cohesive plans at times of crisis.

In Nepal, definitions of business and leadership still follow the traditional methods and market principles as part of society. But true disruptive and pioneering ideas do have sprung out. Acquiring franchise or selling trade mark is just as popular as among business leaders. Otherwise, there are some new emerging entrepreneurs who lead the change by introducing innovative services in motive of meeting customer’s demand. There are also upcoming business leaders who are seeing opportunities in today’s emerging global trends and the world of e-commerce that has already given birth to numbers of online business markets.

Forbes explains that “Great business leaders hire and inspire other great leaders whom they can trust to carry out the company’s mission and instill a sense of purpose that touches each and every staff member”. We, as a part of the business world, hurt to see great businesses collapsing few due to bankruptcy or existing because of acquisitions. To that everybody as a business leader or an entrepreneur should participate equally to build the nation together.  

I believe business leaders in Nepal have been through struggles in doing business alone. A company needs an influential individual with a strong leader who has the willingness to develop more leaders in the process. Nepal should apply tactics from around the world like to  empower their employees, so they can be as equally successful. A leader is someone who builds their team, mentors them, and advocates for them for they are not in competition – they are part of a team. I personally believe we all can make a change we wish to see in business in Nepal– starting from today.

Hospital is a place where a journey is constantly absorbed in health and sickness; birth or death. With establishments of upgrading health cares, contribution towards human and its race to healthy living has been of a great importance. Management should be constantly working with advanced medical facilities for better operations. By introducing high-level business management to healthcare system, there is part that helps to increase efficiency and effectiveness of it. Management in a whole is important to any system whether administrative or technical.

With the help of care management, sick patients can connect better with required services whenever in emergency. Compared to that of old services patients may need treatments by doctors with special care. A patient needs to recover both wise; physically and mentally, which is possible with better health care management services. Hospitals lacking with enough care for a patient due to poor management can damage a patient’s condition even more. Hospitals can sometimes have an unwanted ambiance but with substantial coordination between the medical and non-medical staffs it can make health checkups more resourceful and provide a positive environment for patients.

On a business level, managers at such health care understand flow of operational activities, such as day-to-day analysis of finances helps them in attracting their stakeholders. Management services are fruitfully playing a vital role of becoming an asset for the hospital. As much as healthcare management increases, there increases the chance of employment too. Due to which employment in medical services and health care management is expected to increase at a faster rate. Although goals and duties differ widely based on the size and nature of the institution, all healthcare managers work to deliver high-quality services in an effectual way for best patient care.

The medical sector should assure safety and well-being to a person by providing preventive, curative, rehabilitative and palliative cares. While on the other hand, management fortifies the objectives are fulfilled by the health sector. Organization of resources, sustainable environment, and proper management helps ensure best quality of hospitals for near futures too. Thus, proper management should be as a mandatory scene in any health sector.

Entrepreneurs from any part of the world including Nepal should start off with a lot of new ideas, plans, and enthusiasm. However, many harsh realities of market get struck to people at times diminishing the real-life potential for emerging businesses.

In countries like Nepal, the growth of middle-class population gradually uptakes, the many untapped opportunities waiting for to be seized are left from becoming favorable due to its respective market scenario. For an example, the biggest concern until few years back in Nepal, Nepal suffered from huge electricity cutoffs that became normal and as a part of our life. In fact the digital market industry is moving upwards but the problem of making proper legislation and policies continues to impact both seller and buyer every day. Also, the everyday happening of unethical business syndicates, politics inside business, high governmental interest policies, and weak workplace ethics raises differences between the theoretical aspects of entrepreneurship to that of which is experienced and exercised every day.

Countries have started exercising technological revolution and what is known to be as modern in the society; we still lack the understanding of applying sophisticated cultures while it comes to doing business. Foremost, we lack in planning and vision; we have little knowledge and expertise on where to start or how to execute a business for the long run. Other developing countries like Nigeria and Taiwan have established as a developed country by flourishing things with use of advanced technologies, tools and equipments leaving the creative to generate new ideas, Nepal still struggles with providing itself a positive and prolific market. Thus, it reflects on our contracting economy.

To a positive side, government today is stable and isn’t as gloomy as it was hundred years ago. Times are changing. Business schools are encouraging students to become more skillful and open about every topic comprehensive to understanding the 21^st century business scenario. Adding up, we have witnessed groundbreaking success that shows innovation and positive experiential business ideas. Entrepreneurs, both experienced and aspiring, have acknowledged the importance of learning, experimenting, and taking a leap of faith. We look forward to businesses getting noticeable expansions they deserve in Nepal.

Entrepreneurs as they go onto this journey can both experience and become an inspiration that have acknowledged the importance of learning, experimenting, and seen their faith. We look forward to businesses getting noticeable at expansions they deserve in Nepal.

Most startups in Nepal limit marketing only to their Facebook and Instagram pages, flooding their followers with information, which will probably get ignored. Startups need to stand out from the crowd and posting information on their ‘walls’ is not going to help every time. Marketing is a tactful art of communicating, and when communication is in question, startups need to realize that it needs to happen from both parties involved – you and your customer. A founding stone for a strong marketing plan is a well-constructed value proposition.

A value proposition is a positioning statement that clarifies why customers should buy your product or use your service. It describes how you solve existing problems in a unique way and how your way can benefit the customers. 

A value proposition must answers these questions:

Why should customers buy from you?

How is your product different?

How will customers benefit from your product? 

What products do you offer and to whom?

Let’s construct a simple hypothetical value proposition for a hypothetical noodle manufacturing company ‘Chau Chau’ by answering these questions:

“We believe in solving even the smallest of hunger (Why should customers buy from you?), for which Chau Chau comes in different flavors and exciting packages (How is your product different?). It is healthy and can be prepared under 5 minutes (How customers will benefit from your product?). We happen to make great masalas and great noodles in different varieties for anyone, anywhere (What products do you offer and for whom?).” 

It seems simple, doesn’t it? But it’s this simplicity that becomes complex when brought into action. A value proposition must be such that your target customers can understand and appreciate. It should be something that customers can reciprocate and communicate back to you. It’s about communicating with your customers without any words, pictures or graphics but only with the value, your service provides. 

A well-constructed value proposition is a blueprint for any marketing plan and it definitely serves multiple purposes.

What’s your super-power 

For startups, constructing a value proposition is not an easy task.  Many startups are still in the dark about the value their businesses are providing or can provide and how they can stand differently from their competitors. The process of building a value proposition is a lengthy discovery about your own business. It’s about realizing where your true strengths lie and building your value around it.  Three decades back when Chaudhary Group (CG) entered the ‘ready to eat meals market’ with Wai Wai, it built its value around being among the first noodle companies which were tasty, easy to prepare and cheaper in comparison to foreign imports. Today, it is well known that Wai Wai is an integral product in the lives of many Nepali people and Wai Wai builds its values around it by polishing the human aspects touched by Wai Wai. (This can be understood better through this video https://www.youtube.com/watch?v=wWfp5OYA1BY

Who do you want to help with your super-power

Secondly, it answers to who our target customer is. If you’re thinking: “Hey, what kind of an entrepreneur doesn’t know his target customers?”, it does help to identify our customers and create a detailed profile on them on the basis of their wants, choices, and behaviors, but the real value in making value propositions is to reflect these values in our work and connect with the target customers. When we develop a value proposition, we promise on delivering a certain value. The proposition serves as a reality check: Are we delivering what we promised?

If you don’t have an iPhone, you don’t have an iPhone

Ever wondered why the iPhone is the first phone in the minds of many when the word ‘smartphone’ appears?  The only reason can be the way Apple has presented the iPhone to differentiate it in the minds of the customers. Almost every cell phone company in the world has got a similar human resource, design skills, and technology that Apple has. Without any doubt, they are as capable as Apple but what sets Apple apart? Apple doesn’t sell a phone with a dual-core processor, 8-megapixel camera, 16GB storage, etc. etc.  They sell their value: their value is of a phone that captures your intimate and happy moments, that makes your digital experience undisruptive and a phone that stores your favorite music, important files, and memorable pictures.  This strong differentiation is the result of a well-constructed value proposition. After all, “If you don’t have an iPhone, you don’t have an iPhone.”

It’s for your own league

The importance of value proposition for startups is the sense of direction it gives to the employees and to the business as a whole. A considerable number of startups struggle and even fail because their employees are confused about the visions and missions of the company. When employees understand the product we are offering and why we are offering it then the workforce remains clear on their objectives and are highly motivated. 

“Simple Living. High Thinking.” Shanti Shakya ‘Dolma’ resonates the concept through and through. Her capability of handling the ups and downs and her perseverance in pursuing her dream is not only an inspiration to women entrepreneurs but even to male entrepreneurs who aspire to create something of their own. Shanti is the founder of Kakani Himalayan Natural Dye Pvt. Ltd. that produces natural dyes which are colored in natural fibers and then weaved into garments.

If you ever meet Shanti, you can tell how simple her life must be. However, under her ordinary appearance, there is an extraordinary story.

Youngblood

Shanti’s aim was very big for a 16-year-old girl who came from a village where girls her age were condemned to be married. Having grown up in a middle-class family in Kakani-6, Nuwakot, she completed her secondary level education and also gained basic computer skills after her SLC. “When I got my SLC certificate and completed my basic computer course, my aim was to start a business and have my own source of income,” says Shanti.

But it was hard for her. She did not find any opportunity and eight years later, she got married. Only at the age of 32, she finally embarked on her own path of entrepreneurship.

Motivation at 32

According to Shanti, there are two kinds of people who decide to become entrepreneurs. “The first ones are those who inherit their parents’ company and have sufficient resources to invest in their own venture,” says Shanti. “The second ones are those who face a deep crisis. The crisis can be anything, ranging from family pressure, low-income and failed marriages.”

“There are two kinds of people who decide to become entrepreneurs. The first ones are those who inherit their parents’ company and have sufficient resources to invest in their own venture. The second ones are those who face a deep crisis. The crisis can be anything, ranging from family pressure, low-income and failed marriages,” says Shanti. “

It was crisis that made Shanti to take the decision to become an entrepreneur. Her family was in a dire economic condition when her husband’s two agro-businesses failed. “We had invested in a strawberry farm, and then a livestock farm. But both the ventures failed,” adds Shanti. “We had reached a situation where we couldn’t even afford the education of our child,” she recalls, “An inner voice told me that even I should be responsible for contributing to the family income.”

This was when her dreams as a child took shape.

The program that gave her the dream

At the time, Business Service Center (BSC) was launched in Nuwakot. Ran by Business and Professional Women Nepal, the BSC was a yearlong program that provided training in rural entrepreneurship for women. The criteria for enlisting in the program were: 1. The woman has to be literate 2. The woman has to be a permanent resident of the area, and 3. The woman must be married. The third criterion was there because “it happened that unmarried women who were trained were more likely to stay inactive after they were married off to other villages,” says Shanti.

Shanti qualified all of their criteria. And thus she joined the course. “When I was informed about the BSC program, I knew I had to take the opportunity,” she says.

The BSC was split into three courses: the Basic, the Advanced and the Supplement. In the basic course, Shanti was first taught how to communicate her ambitions to her in-laws, husband, and family. The basic course included time and energy-management for completing the duties of a mother, a wife, and an entrepreneur. Nepal being a patriarchal society, we can visualize the impact of this specific session.  The basic course also provided introductory methods of producing dye from the forest plants. “In the advanced course, the production process and final coloring of fibers were studied in-depth,” shares Shanti. The Supplement session included a course on creating a business model. Shanti was comprehensively taught about basic accounting principles to develop a financial model. She ardently shared her favorite part of the course: The marketing plan. “When I understood the principles of marketing, I understood why my husband’s past two ventures had failed. I found my target market and learned my point of differentiation. It felt as if my third eye had opened.”

“When I understood the principles of marketing, I understood why my husband’s past two ventures had failed. I found my target market and learned my point of differentiation. It felt as if my third eye had opened.”

The start of Kakani Himalayan Natural Dyes

When the program concluded, Kakani Himalayan Natural Dyes was established in 2008 along with four other partners who were also in the same course. It took the team two years to perfect their dye. Each of them invested Rs.1000 each when they started.

They converted a supposedly ‘waste product’ into a conclusive product. Natural dyes are manufactured from wild plants and herbs, which are in abundance in the jungles of Shivapuri National Park. But the forest rangers and locals weed out these plants and burn them because they hinder the growth of forests by killing other plants and trees.

Shanti and her team all learned the basics of finding unique colours in the BSC program. They learned that Banmara, Tittepati, Chutro, Onions, ground nuts and Sal trees are the primal raw materials and each plant gives a unique colour. Plants such as Banmara, Chutro, Tittepati are widespread and generally considered problematic weeds.

Early days

In the first days of her establishment, they produced dyes with only one bucket and two iron pots. Copper pots were quite a luxury for her business. “Certain colours can be perfected only in copper pots. Back then, we had copper pots at our homes, but no one was keen on bringing it to the factory which was a small hut then. We always asked our neighbours for copper pots who were also quite hesitant to lend their copper pots. It was a tough mission to persuade them to give us their copper pots,” shares Shanti with a laugh.

Now her venture owns as many copper pots as she needs.

Change Fusion and the growth

Shanti shares that Change Fusion, an NGO working to assist social entrepreneurs, provided great support to her. “They organized bazaars where I could showcase products to my final customers. They even helped me gain foreign networks where I could export my goods. More importantly, they helped me setup a web page and a Facebook account to market my products online.” Today, her company exports these garments to Japan, Australia, and Chile.

“I have received a lot of help from many institutions and people to reach where I am today,” adds Shanti.

The local problem

Even though her products are of high-quality, she struggles to sell them in local market. “It’s not popular in local market. Nepali people criticize local products and without even testing it first, they accuse the products for not being of high quality,” shares Shanti. “I don’t know why people think wearing Nepali products shames them.”

“I don’t know why people think wearing Nepali products shames them.”

But her products are receiving praises from her international customers because of the quality and numerous health benefits her natural dyes and fibres provide.

Accolade and accomplishment

Kakani Himalayan Natural Dyes was nominated for the ‘Surya Nepal Asha Social Entrepreneurship Award’ in 2012. The award is given to recognize the Nepali social entrepreneurs who create value for ‘People, Planet and Profit’, and is given to five social entrepreneurs who have contributed for the development of society through empowerment and job-creation.

Shanti was unsure if her venture would bag the accolade because the winner of the award a year before her had employed almost 100 employees. In contrast, she had only 13 employees at the time.

She remained hopeful, however. Her venture was based on local production units, used raw materials that were commonly treated as waste and in a unique way, her venture was also helping to keep the jungle clean. And thus, she had a chance to win it.

And she did.

But she did not use the prize money of the award she won for her own. Instead, she bought big copper pots, production materials and a computer from the prize money with a greater zeal to grow further.

The present and the future

Her factory was partly destroyed in the massive earthquake last year, and so her focus is currently on rebuilding the factory. The small factory space left after the devastating earthquake was hampering the production. She aims to completely renovate her factory in a few months and continue full-scale production.

She is currently on a business trip to Bangkok to expand her business.

She has bigger plans for her venture and her daughter. Shanti wants to create a brand for her products and increase the production along with the types of garments she produces. Her daughter recently completed her higher secondary level education and is now interested in fashion designing.  She helps Shanti in designing garments and also looks after the factory and the accounts when Shanti is away. “She is the future of this company, I will support her desire to study fashion designing. After she graduates, with her knowledge in fashion designing and my expertise in dyeing, we hope to provide better choices to our customers.”

One thing we all can learn from this lady is perseverance and patience. Her hunger for knowledge and growth never seems to subdue.